FNB ripping consumers off!!!
<p>hi. i am a so called premier customer at FNB and have been for years. i downgradded this account to a secondary one due to poor service of so called permier clients. On the 16th Feb, last week, I sen the following email to the "premier bankers" contact email telling them about 2 unknown debit orders amounting to about R4200. They sent a message same day thanking me for my email and they will get back to me within one working day. I have not heard from them since - and all they are doing during this time is harassing me of my credit card payment which is almost the excat amount that has disappeared from my account. The maths should tell them that i always have enough to do this transfer from cheque into account now that i have unaccounted for debit orders what must happen?? As a result of this questionable transaction they are harassing me about my checque account that is overdrawn by R4 (four rands)... am i missing something here???</p> <p>Disebo Monama</p> <p> ********** 308</p> **********
Good day Ms. disebo-ramonyalioa
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. disebo-ramonyalioa
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
