NM
Nathan M
1 reviews | Active since Jan 2019
22 Jan 2019, 07:18
FNB ripp off for Prepaid electricity
DO NOT buy prepaid electricity on FNB App.... spent R250 on electricity and was charged a service fee of R101?!?! So almost half of my money that should have gone towards my electricity for the month is gone and instead of getting 176KwH in only have 91KwH now.
Will never buy on your app again, who can afford to waste money like that! A refund would be great but who are we kidding? I know I'm not alone in this
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FNB (First National Bank)'s replyOfficial
22 Jan 2019, 09:05Good Day Nathan van Muylwyk
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply22 Jan 2019, 09:05
Official
Good Day Nathan van Muylwyk
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***