FNB ripoff - Watch out

FNB is one of the best banks, I don't know what happened this time around. I opened a 32 Day Flexi Notice savings account years back. I placed a notice 34 days back, so I expected the money 2 days back, but got nothing and thought let me give them some time maybe they having technical issues. Few minutes ago, I called them and he said "the notice didn't reflect on our system, which means you didn't confirm the withdrawal notice". I have placed a withdrawal notice before, I know the confirm button (and surely everyone else does ) - all transactions need to be confirmed on their app/internet banking (we know that and do that). He tells me that I should find the in-app message that I got when I placed the withdrawal notice - I looked for it, couldn't find it because their app only showed messages from the previous 7 days (wow, find a message from 34 days back?). I told him that, he said "Ok that is the issue with the app", now he wants to forward me to the app department (hello, I'm not reporting an app bug, I need the money that I saved in my check account - that's all). To cut the long story short, he said the only options that I have are to 1) wait another 32 days (wow - now changing to a "64 Day" Flexi Notice) or 2) withdraw the money now with penalty fees - basically saying they are taking a cut from my savings even though I have placed a notice 34 days back (a notice that he claims it's not there).

I repeat, FNB is one of the best banks, they even educate you on how to prevent being ****med.

Place a withdrawal notice. Wait for 32 days. After the notice day, you realise the money has not been transferred to your cheque account. You call them and they (make the notice disappear or) claim that they can't see the notice so that you either 1) place it again and wait another 32 days - giving them more days to make money off from your savings or 2) let them take a cut from your money - unwillingly giving them a share of your savings. Either way it's a win win for them - you have no choice. Doesn't this sound like a ****?

Well, I guess I have just been ****med - I just let them close my savings account on the spot and take their cut because I really needed the money today - I couldn't wait another 32 days.

FNB team, can you please also educate others with this type of ****?