FNB ******* Time and again #nevergetitright

Visited branch 15 October to sort out two issues. Met manager who referred me to service department. One problem relates to an account that was incorrectly opened by FNB staff. Account was supposed to accrue interest and no monthly fee. Was promised that all charges will be reversed and interest added within 3 weeks. All that has happened is that more charges have been debited. I did receive a service rating SMS to which I rated ZERO But FNB apparently does not treat their customers with ethical respect