KM
Kathy M
1 reviews | Active since Apr 2019
06 Jun 2021, 11:52
FNB *******
FNB is beyond disgusting! Charging R55 to reserve an ewallet of R200. I switched to Absa more than 10 years ago and I’m glad I did! Total *******!
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Replies (1)KM
Kathy M's updateReviewer Update
07 Jun 2021, 15:53FNB’s response, customer service at it’s worst!
Dear Sir/Madam,
FNB Contact Center received your complaint with reference number [***NF].
Kindly be advised that as the sender was charged R55 for a reversal since it is a fee we charge. As per our records there is no evidence that the *120*277# was dialed to retrieve a new pin and get the funds.
Regards,
Lydia
Consumer & Premium Core Banking
I guess I’m lying then about trying to renew the pin! Didn’t expect a different response from FNB anyway!
Dear Sir/Madam,
FNB Contact Center received your complaint with reference number [***NF].
Kindly be advised that as the sender was charged R55 for a reversal since it is a fee we charge. As per our records there is no evidence that the *120*277# was dialed to retrieve a new pin and get the funds.
Regards,
Lydia
Consumer & Premium Core Banking
I guess I’m lying then about trying to renew the pin! Didn’t expect a different response from FNB anyway!
KM
Kathy M's update07 Jun 2021, 15:53
Reviewer Update
FNB’s response, customer service at it’s worst!
Dear Sir/Madam,
FNB Contact Center received your complaint with reference number [***NF].
Kindly be advised that as the sender was charged R55 for a reversal since it is a fee we charge. As per our records there is no evidence that the *120*277# was dialed to retrieve a new pin and get the funds.
Regards,
Lydia
Consumer & Premium Core Banking
I guess I’m lying then about trying to renew the pin! Didn’t expect a different response from FNB anyway!
Dear Sir/Madam,
FNB Contact Center received your complaint with reference number [***NF].
Kindly be advised that as the sender was charged R55 for a reversal since it is a fee we charge. As per our records there is no evidence that the *120*277# was dialed to retrieve a new pin and get the funds.
Regards,
Lydia
Consumer & Premium Core Banking
I guess I’m lying then about trying to renew the pin! Didn’t expect a different response from FNB anyway!