FNB ******* Bad Service

I am so disappointed after I recently moved back to fnb. When I opened the account I didn’t realize a few months later I will be unemployed. Fnb life advised I can get my premiums that they took twice when my leave money was paid in. The consultant Julies refused and mentioned he’s apparently not allowed to reverse fnb debit orders. Also had a lot of excuses why I can’t downgrade my account to save costs.. he can’t put a stop debit on the debit orders. I feel it’s **************** to pay a bank costs of R989 when your last income is paid into your account and I’m a mother of two who hasve a lot of responsibilities not s funeral policy or to ensure that the bank shows a profit at the cost of a client in a tight situation and no other way of income. The consultant also asked whether I am under debt review with an arrogant grin, I told him definitely not, but he insisted because fnb system shows that I can’t downgrade my account.....meanwhile I feel insulted and ****** and regret the day I went back to fnb. My new account number can’t have anything to do with 6years ago when I decided not to go ahead with debt review..and cancelled it. I don’t owe FNB anything my car was paid up in 2015, so it’s unfair that you keep me under that flagging after I cancelled and after the car was paid up...