JS
Jeffrey S
1 reviews | Active since Mar 2021
31 Mar 2022, 11:37
FNB Ridiculous Service
In December 2021 I called FNB Card Division to cancel my credit card for various reasons. After over 20 years as a cardholder it was ridiculous what they wanted from me to renew my card. I received a Card Cancellation Reference Number by SMS. Here is the issue. The agent never said that I then needed to go to a FNB branch to close the account so they have been charging me R40.00 per month. I will now do this but this just validates my decision to cut myself off from FNB who I will never recommend regardless of their fancy TV advertising.
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Jeffrey S's updateReviewer Update
31 Mar 2022, 16:20I would now like to update my original review based on the service received from FNB today since putting up my review this morning. I received the standard SMS messages from FNB stating they noted my complaint and that I would be contacted. Well, true to their word, a young lady named Sibongele contacted me by telephone and after a short explanation and discussion she said that I would not have to go to a branch to close the account as she would do it for me. What started out as bad service has been turned around into a pleasant experience by FNB which I will firstly remember for a very long time and secondly will tell as many people as I know about the speed and professionalism by FNB to resolve my issue. Well done now FNB. Thank you so very much. Jeffrey Stern
JS
Jeffrey S's update31 Mar 2022, 16:20
Reviewer Update
I would now like to update my original review based on the service received from FNB today since putting up my review this morning. I received the standard SMS messages from FNB stating they noted my complaint and that I would be contacted. Well, true to their word, a young lady named Sibongele contacted me by telephone and after a short explanation and discussion she said that I would not have to go to a branch to close the account as she would do it for me. What started out as bad service has been turned around into a pleasant experience by FNB which I will firstly remember for a very long time and secondly will tell as many people as I know about the speed and professionalism by FNB to resolve my issue. Well done now FNB. Thank you so very much. Jeffrey Stern