Fnb ridiculous service

My cheque account was placed on hold on the 15th of December, I was told that an investigation will take 5 days,today is the 28th of January 2022,still no resolution. I have spoken to about 15 consultants from the ***** desk,no one is able to help me,even the customer care department. All I was told is that a person by the name of Moses Koroloso,placed the hold my account,seemingly he is always unavailable. Christmas was ruined ,I couldn't provide for myself or my family, during the festive season.i have had this account for 9 years,yet fnb treats me like a ********. My debit orders aren't going through, which has left me with arrears,ruining my credit profile. All I want is access to my money and this ordeal to be over as soon as possible