JZ
Jenette Z

1 reviews | Active since Dec 2016

18 Apr 2017, 12:37

FNB - RIDICULOUS BANK CHARGES

<p>I have in the past requested that FNB does not take money from my account if there are no funds available.</p> <p>They told me its a special offer to assist clients not to have returned debit orders. </p> <p>I told them that I do not have a over draft and I do not want one.</p> <p>After some time they let another debit order through. It passed again and now its sitting at R1800 bank charges. I explained that i was unemployed and that i will try and fix it as soon as i can . But i mean honestly. This after i asked before for it not to happen. I can not even see what its for. All i can say is these charges are ridiculous. How can anyone afford this? Now this will effect my name negatively.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Apr 2017, 13:06
Official

Good day Ms. jenette83

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***