FNB RICA ISSUES. UNREASONABLE CONSULTANT

My husband's bank accounts were recently frozen without any prior notice!! I have signing power over his accounts and thus his accounts are my accounts! It has now been several days without access to our bank accounts which obviously makes life extremely difficult! These accounts have been opened and used continuously for at least 4 years now and all of a sudden FNB decides that they have not been rica'd?? <br> <br> Despite the obvious confusion and frustration, we went in to rica the accounts with proof of residence as requested. We tried 3 different types of proof of residence and the silly female behind the counter refused to accept any of them! One was a letter from our landlord confirming our residence, which has always worked for anything bank related in the past, in fact I used this on my personal accounts. The others were a bank statement and clothing store account. We tried our best to accommodate this woman's request but she was utterly unhelpful and very unreasonable. <br> <br> We still have NO access to our accounts!!!! How can an institution do this??? It is completely unprofessional and quite frankly unacceptable! I left Standard Bank to join FNB, a decision I am beginning to regret