HF
Hester F
1 reviews | Active since Nov 2019
12 Nov 2019, 09:17
FNB rewards and upgrades one big lie!
Hi i was given the option to upgrade my account online. i received a phone call from a consultant that promised to send documentation explaining the cost implications and some more info. In the mean time they upgraded my account on the system, no card received or activated or account title changed on the system. I moved from level 5 rewards on ebucks to level 1. Spoke to a FNB and apparently i can donwgrade but won't get my ebucks. the value of the ebucks is R4000????? This is totally unacceptable and poor service.
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FNB (First National Bank)'s replyOfficial
12 Nov 2019, 10:09Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply12 Nov 2019, 10:09
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***