FNB Rewards and Ebucks has the POOREST SERVICE

I bought items on the Ebucks shop, one of them a Smeg kettle, they delivered a mini kettle instead of a normal sized one i ordered.

Followed the necessary steps to do a return/swap. 2 weeks later i still have not received the correct item. I spoke to several agents promising call backs, none received, email comms with Ebucks agent Lindiwe Holose who promised that a delivery guy would swap out the item the next day, a week later and nothing, no longer replying to my emails.

Requested multiple managers namely Sindile and Kamila who refuses to take my call because they in a meeting or too busy and fails to call me back with me following up multiple times. The worst customer service to date gross failure to do a simple swap of an incorrect item delivered, all the refs below:

***Q Rk*** ***

Again, call backs with rhe Fnb and ebucks department does not exist, multiple emails sent to managers, several calls made and nothing!

DELIVER THE ITEM I PAID FOR!