1 reviews | Active since Sept 2016
FNB reward system Ebucks/KFC voucher ****
<p>Please do not exchange your ebucks for KFC vouchers as they do not work!</p> <p> </p> <p>I bought a voucher with my ebucks and to my dissapointment this isnt working. We've been driving to KFC 3 days in a row without being able to use this voucher. The first 2 days it said error</p> <p> Ebucks explained to me why it failed. But when we returned monday it still said logged (as it said sunday). Contacted their call centre and spoke to a lady who said she will phone me back but never did. Contacted them again and explained the voucher says logged but couldnt have been used. He checked on his system and said the voucher is still fine. But yesterday it still said logged resulting in us not being able to use it, once again!!! </p> <p> </p> <p>We've been wasting our time and petrol going back and forth. Please rectify this issue or refund us bac****!! </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
