1 reviews | Active since Apr 2018
FNB Revolving Loan R0 balance after paying ektra on top of the monthly debit order each month.
Im totally discussed in FNB after making a bulk payment from my cheque account to my revolving loan account last week just to see that all of a sudden R0 balance is available and this spending an hour on the phone without any resolution as the the call centre agent cant give me a answer. All account are paid up to date and R0 balance available. Time to move to another bank if this is how FNB treats client who always pay there accounts on time!
Good day Maritana Smuts,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Maritana Smuts,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)