PS
Precious S
1 reviews | Active since Jul 2020
10 May 2021, 16:03
FNB revolving loan keeps on going up
I've been paying the revolving loan account for more than 5 years now FNB has been deducting money from my account every month with no fail but instead of that loan going down its going up and when I try calling the fnb loans department no one is able to help or tell me what the hell is going on. I want to close that revolving loan thing but I don't know how when i'm paying every month but its going up. Better yet I want to close that whole account now. The last person I spoke to was Chris who pretended as though he could not hear me and did not call me back. this is so pathetic of FNB
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Replies (4)PS
Precious S's updateReviewer Update
11 May 2021, 09:04Okay so now a lady called Irene gives me a call and tells me that I have an interest of R80 and a service fee of R50 on my account, my repayment is R220 for a revolving loan amount which is supposed to be on R4000 but is now on R5600 and I ask her to minus R130 from R200 of which R90 is left going towards that loan which disappears to thin air cause she cant explain where it gets allocated. then she goes on to say I must go online, like why did you give me a call if you have no damn solution for me, I tell her you are a consultant who is supposed to help me telephonically but you have 0 answers for me but you want me to go online? what madness is that, so I tell her call me when you have answers for me cause clearly you are wasting my time. I hang up, she calls me back telling me that I am being rude like, don't i have every reason to get mad or a black young woman is supposed to say yes to every BS and go online like she says lol.. FNB is this the kind of service you want to put out there, like I've been banking with you for over 10 years now i really don't deserve such. Then she goes on to say I miss my payments, like its your account if I miss payment you resubmit and a missed debit order charge is on my cheque account, what does that have to do with my loan. Who the hell can call me with straight answers of why I've been paying this account from 2014 but its now on R5600 when the service fee is R50 and interest is R80 but i'm paying R220
PS
Precious S's update11 May 2021, 09:04
Reviewer Update
Okay so now a lady called Irene gives me a call and tells me that I have an interest of R80 and a service fee of R50 on my account, my repayment is R220 for a revolving loan amount which is supposed to be on R4000 but is now on R5600 and I ask her to minus R130 from R200 of which R90 is left going towards that loan which disappears to thin air cause she cant explain where it gets allocated. then she goes on to say I must go online, like why did you give me a call if you have no damn solution for me, I tell her you are a consultant who is supposed to help me telephonically but you have 0 answers for me but you want me to go online? what madness is that, so I tell her call me when you have answers for me cause clearly you are wasting my time. I hang up, she calls me back telling me that I am being rude like, don't i have every reason to get mad or a black young woman is supposed to say yes to every BS and go online like she says lol.. FNB is this the kind of service you want to put out there, like I've been banking with you for over 10 years now i really don't deserve such. Then she goes on to say I miss my payments, like its your account if I miss payment you resubmit and a missed debit order charge is on my cheque account, what does that have to do with my loan. Who the hell can call me with straight answers of why I've been paying this account from 2014 but its now on R5600 when the service fee is R50 and interest is R80 but i'm paying R220
PS
Precious S's updateReviewer Update
11 May 2021, 09:08Please don't call me if you will tell me that I'm being rude cause I have every right to be mad when you don't have answers for me but I have you on the phone and you are telling me to go online. I know that its someway of undermining me but don't think that I will sit and listen to you telling me that you are calling me but still don't have answers for me then ask if you can call me Miss or by my name, what insanity is that? you are worried about silly staff like that when you should be worried about giving me answers. I really don't appreciate this type of service from FNB
PS
Precious S's update11 May 2021, 09:08
Reviewer Update
Please don't call me if you will tell me that I'm being rude cause I have every right to be mad when you don't have answers for me but I have you on the phone and you are telling me to go online. I know that its someway of undermining me but don't think that I will sit and listen to you telling me that you are calling me but still don't have answers for me then ask if you can call me Miss or by my name, what insanity is that? you are worried about silly staff like that when you should be worried about giving me answers. I really don't appreciate this type of service from FNB
PS
Precious S's updateReviewer Update
11 May 2021, 10:09This is an email i just got, but no 1 has explained anything to me. lol.. what the hell is this? where is my money going?
Good day Miss Precious B Simelane
We trust all is well.
Thank you for allowing me to manage your complaint with regards to the revolving loan payment.
We have escalated your complaint to the relevant department and feedback was provided.
Our relevant department Manager has contacted you with regards to the complaint logged by yourself.
We hereby confirm that your complaint has been resolved.
We deeply value your relationship with FNB and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
We at FNB, strive to deliver the highest level of customer experience, and would appreciate it if you could rate the recent complaints management experience you have received, by selecting the appropriate rating below. Comments are also welcome:
1=The Complaints Specialist did Great
2=The Complaints Specialist can do Better
3=The Complaints Specialist was not good enough
Kind regards,
Gabiba Da Silva
We trust all is well.
Thank you for allowing me to manage your complaint with regards to the revolving loan payment.
We have escalated your complaint to the relevant department and feedback was provided.
Our relevant department Manager has contacted you with regards to the complaint logged by yourself.
We hereby confirm that your complaint has been resolved.
We deeply value your relationship with FNB and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
We at FNB, strive to deliver the highest level of customer experience, and would appreciate it if you could rate the recent complaints management experience you have received, by selecting the appropriate rating below. Comments are also welcome:
1=The Complaints Specialist did Great
2=The Complaints Specialist can do Better
3=The Complaints Specialist was not good enough
Kind regards,
Gabiba Da Silva
PS
Precious S's update11 May 2021, 10:09
Reviewer Update
This is an email i just got, but no 1 has explained anything to me. lol.. what the hell is this? where is my money going?
Good day Miss Precious B Simelane
We trust all is well.
Thank you for allowing me to manage your complaint with regards to the revolving loan payment.
We have escalated your complaint to the relevant department and feedback was provided.
Our relevant department Manager has contacted you with regards to the complaint logged by yourself.
We hereby confirm that your complaint has been resolved.
We deeply value your relationship with FNB and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
We at FNB, strive to deliver the highest level of customer experience, and would appreciate it if you could rate the recent complaints management experience you have received, by selecting the appropriate rating below. Comments are also welcome:
1=The Complaints Specialist did Great
2=The Complaints Specialist can do Better
3=The Complaints Specialist was not good enough
Kind regards,
Gabiba Da Silva
We trust all is well.
Thank you for allowing me to manage your complaint with regards to the revolving loan payment.
We have escalated your complaint to the relevant department and feedback was provided.
Our relevant department Manager has contacted you with regards to the complaint logged by yourself.
We hereby confirm that your complaint has been resolved.
We deeply value your relationship with FNB and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
We at FNB, strive to deliver the highest level of customer experience, and would appreciate it if you could rate the recent complaints management experience you have received, by selecting the appropriate rating below. Comments are also welcome:
1=The Complaints Specialist did Great
2=The Complaints Specialist can do Better
3=The Complaints Specialist was not good enough
Kind regards,
Gabiba Da Silva
PS
Precious S's updateReviewer Update
11 May 2021, 11:06Please email me the 2 calls when I spoke to Irene cause there was no resolution to this but here you are sending me emails and saying you've closed the query yet the lady didn't know what to say to me and referred me to your website, don't you think that I called in asking for help because the website does not give the information that I need. What madness is this and what type of service is this? It is well within my rights to be sent those calls for publishing purposes if there is no answer and you've closed the query.
PS
Precious S's update11 May 2021, 11:06
Reviewer Update
Please email me the 2 calls when I spoke to Irene cause there was no resolution to this but here you are sending me emails and saying you've closed the query yet the lady didn't know what to say to me and referred me to your website, don't you think that I called in asking for help because the website does not give the information that I need. What madness is this and what type of service is this? It is well within my rights to be sent those calls for publishing purposes if there is no answer and you've closed the query.