FNB Revolving Loan

FNB Revolving Loan.

I am writing to formally raise my concerns regarding my revolving loan, which has been converted to an overdraft. Despite my attempts to resolve this matter through Customer Care (***), I have not received a satisfactory explanation or resolution.

Here are the issues I am facing:

1.Incorrect Monthly Installments Reflected a. My banking app reflects that my monthly installments is R1800 with no arrears. b. However, when I apply for finance, it incorrectly shows my installment as R75,000 on the revolving loan. This is factually incorrect, as my is not even close to that amount.

2. Settlement Letter Discrepancies a. In March 2025, I received a settlement letter from Masoeu Tsholofelo. (Amount outstanding R58,000) b. Since then, I have made payment exceeding R20,000. c. Yet, when I requested an settlement letter in September 2025, the outstanding amount had only decreased by R1,000. d. Despite raising this concern, I have not received a clear explanation from FNB.

This situation is both frustrating and damaging, as it negatively impacts my credit profile and creates confusion regarding my loan obligation. Furthermore, whenever I contact FNB, I am sent from one department to another without a proper resolution.

I kindly request the following: 1. A Written explanation of why the settlement amount has not decreased correctly in line with payment made. 2. Correct of the incorrect R75,000 installment figure on my profile and finance applications. 3. An updated and accurate settlement letter. 4. Clear communication from a responsible Private Banker consultant who can resolve this matter without further delays.

Please treat this matter as urgent, as it has been going on since May 2025.