FNB Revolving Facility Unreliable!

I have been a client of FNB for 14 years. I recently activated a revolving facility linked to my aspire account. I was able to transact on this account once and afterwards it was put on hold. On Friday, 4 Feb 2022, I called the FNB call center and I was on a call for 57 mins being transferred from the loans department to the aspire account department to the online banking department, then ***** to which I lodged a complaint. The call center agents are absolutely clueless and bounced me back and forth between different departments. Then I enquired with the FNB Northgate branch and I was told to activate the shortfall protection and wait for 24-48hrs. Today is Thursday, 10 Feb 2022 and my account is still on hold.

I am extremely frustrated and disappointed. Mistakes happen but they should be less tedious methods to rectify such issues. I am especially frustrated that the trained staff have no clue how to handle such matters. from the call center to the branch. I have read other negative reviews which are similar to mine dating as far back as 2019.

FNB needs to do better, honestly, I am weighing my options on switching banks.