FNB Reverses Incorrect Debit Order Immediately

Dear FNB I ran into a snag with your loan shark division, Direct Axis, when they deducted my last payment twice. First they said they couldn't return the extra payment until it reflected in my statement, then, a few days later they said okay, but it will take seven days, then, after ten days, they said there was a glitch and it would still take another seven days. But FNB came to my rescue by simply reversing the debit order for me. All it took was a phone call and the money was back in my account before the call was over. I didn't think that could be done. I was so impressed ... and relieved. Thank you so much!