FNB, reverse e-wllet

I called FNB 3 weeks ago regarding my e-wallet reversal. At first t was a mission because the operator said he can't see any transactions and asked him to check with his manager and miraculously the transaction was there. He PROMISED for the money to reflect within 5 days. 5 days past and i called again to follow up, spoke to a lady and a guy. The guy said the first guy i spoke with will give me a call the following day (this should've been wednesday last week). I didn't receive any feedback from FNB. I called again today, same story back to square one, the operator cannot see any transactions then he put me on hold for 10 full minutes until he cancelled the call.

I'm so frustrated. I won't let this rest; I need my money FNB.

I know the names of every operator i spoke to but i won't name and shame for now. These people work for FNB so it's the whole business fault