LM
Lebo M

1 reviews | Active since Apr 2018

27 Jun 2019, 11:18

FNB Reversal/Recall

It seems like im also going to have a similar problem with my case. Im reading all these experiences regarding sending money to an incorrect account in another bank. FNB doesnt seem to care or their loyal clients and would let us run from pillar to post. I sent a reversal from yesterday and Im hoping you prove me wrong this time round. A speedy response would be highly appreciated before this person from Capitec spends my money. This whole 5 days/30 days turnaround time doesnt work with me yet you take your bank charges. U have the forms, alert Capitec and feedback asap then do your 5/30 day action if I may call it that way. The longer it takes, the person with think its their money when they dont know I've lodged a complaint. Service Request Reference number is ***

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2019, 12:08
Official
Good Day Lebo Makhudu
  
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, Hello Peter Team Tel number: *** 

LM
Lebo M's update27 Jun 2019, 15:32
Reviewer Update
So I made a mistake, yes i accepted the T&Cs when making that payment. Its called human error.
Yes, im aware the payment was scheduled as I captured the account number. How do i get this guys contact details. I have his name and surname. How do i contact him directly when my own bank cant help me?

Regards
Lebo