FNB REVERSAL OF DEBIT ORDER SUSPENSION

Good day I have spoken to FNB team of bankers, with regards to debit order reversals. I was advised that the debit order function has been suspended due to Covid19. They then advised to apply on the banking app for the Covid19 relief. Please note that this is only for FNB loans, credit cards etc which none is applicable to me. And that this relief is not applicable to 3rd parties. I have spoken to my creditors whom have advised me that they are unable to refund the funds and that only the bank could assist with this. So what now to do now? Not once has Fnb prewarned or notified us as clients of debit order reversal suspension. Is Fnb going to pay my rent or put food on my table. The team of bankers let you wait for a response sometimes no response is given. Fnb client service is poor and team of bankers are feckless