FNB REVERSAL DEPARTMENT

My name is Maureen Letwaba, I did a SNAPSCAN to Lancet with the incorrect amount of R700 on the 23 April 2021, I called FNB the same day I was emailed the Reversal Form, I completed it and emailed back I called in I for feedback I was told document's received they are still busy, Today the 04 May I called again I have been transferred from pillar to post with no assistance since 09:30 on the phone with no help, This is really a pathetic and disgusting departments as even the automated response it keeps on saying Reversal Dispute department is not available then drops the call, I only want a reversal of my money to be done only and now I'm spending more than what I have been querying with the calls I am doing with FNB