FNB reversal complaint

Hi FNB hello Peter admin, in the 23 I submitted debit transection reversal on my credit card, till today there hasn't been any response,I've sent 2 follow up emails, and numerous calls, but nothing, forcing me to come and post it here on hello Peter coz most often then not, this is the only platform you take your customers serious, all your other FNB channels just don't care about us your clients,this is not the first time when I had a complaint and channel it to the FNB platforms and get no assistant up until I post on hello Peter and only then get the response,y'all need to change this, here is the reference number for my transection reversal request Ref 2'0'2'1'1'22'4'_1'3'2'0'0'3'3'3'3