1 reviews | Active since May 2018
FNB returning debit orders despite having enough money
I am a young restaurateur and have been for FnB for 4 years now, however this is the second time ive had a debit orders returned despite having enough funds??????
Because it's a cash bussiness I have to sometimes bank money in through the atm and then wait for my POS system to bank at midnight to make sure I have enough funds for my debit orders. Last night I had a Vodacom debit order of R 1483 returned, and was charged 100 rand penalty fee despite having had R 1583 in my account. So not just am I being ****** from 100 rand for a transaction that had enough funds for in the first place, I am also getting serious damage to my credit record. This is unacceptable! And to make matters worse, its the second time! After I actively try to not have bounced debit orders
Good day Jumarie Schoeman,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Jumarie Schoeman,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
