FNB RETRENCHMENT CLAIM UNSUCCESSFUL

I have been retrenched with immediate effect on the 7th of November. I enquire about my insurace i have on my personal loans with FNB in case of death/disability or in my case retrenchment.

As i enquire about this i received feedback about the documentation i must submit. I submitted the documentation. But i received an sms stating that my claim cannot be completed as i did not submit all documentation. But i did sumbit all docs they said i must i have proof on email from fnb.

But i did what they asked and submitted my last outstanding document.

Today i received bad news on an sms that my claim was unsuccessful and an agent will contact me.

How is this claim possible to be unsuccessful as i paid all my installments to date. Why do i have this costumer protection plan if FNB dont want to help. If i must pay this my package i recieved for retrenchment will be done by end of january then i will not be able to live or pay rent. I am registered as a workseeker at labour and also app**** for numerous jobs without any success BUT my bank that i banked with for over 20 years just dont care. I called the number they gave me 3 times and every time i must hold for 10 minutes just to be transferred and the beep beep beep.

Really i am in need of help from FNB my bank that have been with for 20 years and this is how they handle their loyal clients. If my retrenchment wasnt enough of a downfall my bank dissapointed me. How am i going on with my life how ??? This is really a last nail in my casket .

I wasnt expecting the retrenchment and i was sure in case of something like this that my bank would have my back for atleast 6.months or till i got an job.

I know that i made the debt but hell you guys i just want some help till i can get up on my feet again.