FNB Retail Service for KYC and customer care is pathetic!!!

I would give 0.5 stars if possible! The service from their KYC department and Customer Care department is so poor, that it's caused so much frustration and unhappiness in our whole family. I have been struggling for 8 weeks now to try and unfreeze my bank account which I've had unchanged with FNB for over 36 years! I have emailed them over a dozen times and sent them the same FICA documents that were requested from me over four (4) times and each time, their KYC Dept has come back to with a blank form asking me to complete the same info previously requested.

I can only conclude that there must be a new person looking at my case each time and nobody has taken the time to actually read my previous emails with all the information - so they just keep asking me for the same information all over again.

I finally managed to escalate this to their retail customer care department, who told me that it was very necessary for me to submit all the FICA and KYC info so that they can complete their assessment properly. She then asked me for the same info that I had sent the four (4) times previously to their KYC team.

What has banking at FNB come to??? FYI I am a previous Director of a major international bank for over 11 years, where I treated all my clients with the utmost of integrity and respect to ensure that I competently dealt with all KYC, AML/CTF documentation very sensitively and effectively. The same cannot be said for FNB. I would not recommend banking with them ever again. A very, very disappointed and frustrated customer.