FNB restricted our account we cant use it and they have never communicated anything to me prior to this

today the 23rd feb 2024 you send a message saying " your minor account has been restricted for outstanding text info" i just saw a message popping on my phone while i was busy with my phone- but not even once did you call me or send me an email or anything telling me that there is something that i need to do- even that message just says minor account, which one because i have two kids i had to stop everything i was busy with to check my app, then spoke to Thembi on chat who also did not know what info is required from me cause you have now stopped the account from working, she then told me to call some dept, or go to the branch etc, now i held ob for so long wasting my time and airtime in that dept, now why must i be the one calling u asking you the things you were supposed to inform me and give me time to update?? now we cant use the account because you stopped the account?? FNB why do you always feel that you have the right to do as you please on my accounts and with my money??? i am sick of this, you better unfreeze that account ASAP, i am going to report you to the ombudsman, if it is not my personal accounts that you mess with now you are busy with my daughters account?? last week you downgraded my account cause your agent lack understanding and dont listen, then i had to complain, the otehr time is the credit card, there is always something to complain about-

unfreeze that account ASAP, if u are tired of me just say so there is other banks available,i will leave