FNB response to a complaint lodged

I've lodged a complaint with FNB and disregarding my complaint for some time I the reported them to hellopeter. Suddenly they contacted me and pretended to be responsive. Yesterday, I received this email as their response: "Kindly be advised that your Funeral Plan complaint has now being closed after branch has made contact with you.

We do apologize for any inconvenience caused.

We would like to express our thanks for the opportunity to investigate and resolve your complaint.

Kind regards,

Personal and Private Segment, FNB COO-Service"

As you can see they are actually saying nothing at all, and they are "happy" to say they've resolved it. Always not taking responsibility for anything.