FNB response times

I am very disappointed with FNB turn around time.<br> I sent a mail confirming that I would like to open a student account for my 2 kids. Two days later I get information on the account structure with NO application forms. So I had to respond to the mail asking how do I progress. <br> <br> The hype that comes with FNB stating the simplicity with opening an account with them, isn't a true reflection of the service at all. Let it be known, we had the same issue with opening a Cheque account, took over a month before everything was resolved.