CP
Charlton P
1 reviews | Active since Aug 2016
25 Oct 2023, 07:48
FNB resorts to *****ing using their incompetence as an excuse.
FNB can you please tell me if you would prefer me to move my accounts. I don't think I should have to deal with your incompetence over and over. After my last complaint I was refunded. Your connect department even apologised. Again money is deducted off my account for a settled device. Meanwhile my so called privater banker does not even respond to my emails.
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Replies (7)CP
Charlton P's updateReviewer Update
25 Oct 2023, 11:04Seriously FNB? THREE months ago I asked for a settlement and paid it. A month ago I got another bill and when I complaint you refunded me as I over paid. Now your complaints person Prevan is telling me I should have asked for a settlement as there is a balance on the account? What in the F is going on there? Telling me you will investigate and escalate it to management? What was done last month????????????? I am now taking this to social media and I am closing all my accounts at FNB.
CP
Charlton P's update25 Oct 2023, 11:04
Reviewer Update
Seriously FNB? THREE months ago I asked for a settlement and paid it. A month ago I got another bill and when I complaint you refunded me as I over paid. Now your complaints person Prevan is telling me I should have asked for a settlement as there is a balance on the account? What in the F is going on there? Telling me you will investigate and escalate it to management? What was done last month????????????? I am now taking this to social media and I am closing all my accounts at FNB.
CP
Charlton P's updateReviewer Update
25 Oct 2023, 11:15oh and I told Preven all this should have been done a few months ago and I am now taking it to social media he told me the calls are recorded. So what??????????????????????
CP
Charlton P's update25 Oct 2023, 11:15
Reviewer Update
oh and I told Preven all this should have been done a few months ago and I am now taking it to social media he told me the calls are recorded. So what??????????????????????
CP
Charlton P's updateReviewer Update
25 Oct 2023, 11:15FNB you are the most useless bank in the country. You no better than ******* politicians who ***** to enrich themselves.
CP
Charlton P's update25 Oct 2023, 11:15
Reviewer Update
FNB you are the most useless bank in the country. You no better than ******* politicians who ***** to enrich themselves.
CP
Charlton P's updateReviewer Update
25 Oct 2023, 13:23So the incompetence is just getting worse. I was told by a FNB consultant to settle via eft. When they deducted again last month I was told by a FNB consultant I overpaid and was refunded. Now all of a sudden I am told I followed the incorrect procedure and the account is till open. You can close all my accounts. I am tagging all banks via social media and will move my account to a bank that actually have staff that know what they are doing.
CP
Charlton P's update25 Oct 2023, 13:23
Reviewer Update
So the incompetence is just getting worse. I was told by a FNB consultant to settle via eft. When they deducted again last month I was told by a FNB consultant I overpaid and was refunded. Now all of a sudden I am told I followed the incorrect procedure and the account is till open. You can close all my accounts. I am tagging all banks via social media and will move my account to a bank that actually have staff that know what they are doing.
CP
Charlton P's updateReviewer Update
25 Oct 2023, 13:37l am tired. This is just the start:
'***'; 'Bosetsi, Phillemon' <***>; 'FNB Connect' <***>; '***'; 'Celliers, Jan-Pierre' <***>; '***'; '***'; '***'; '***'
'***'; 'Bosetsi, Phillemon' <***>; 'FNB Connect' <***>; '***'; 'Celliers, Jan-Pierre' <***>; '***'; '***'; '***'; '***'
CP
Charlton P's update25 Oct 2023, 13:37
Reviewer Update
l am tired. This is just the start:
'***'; 'Bosetsi, Phillemon' <***>; 'FNB Connect' <***>; '***'; 'Celliers, Jan-Pierre' <***>; '***'; '***'; '***'; '***'
'***'; 'Bosetsi, Phillemon' <***>; 'FNB Connect' <***>; '***'; 'Celliers, Jan-Pierre' <***>; '***'; '***'; '***'; '***'
CP
Charlton P's updateReviewer Update
25 Oct 2023, 15:26No wonder FNB is such a **** show. Not even their CEO or private bankers give a damn about the bad service. People I want all account closed and moved over to ABSA. I am not going to be subjected to your **** service any longer.
CP
Charlton P's update25 Oct 2023, 15:26
Reviewer Update
No wonder FNB is such a **** show. Not even their CEO or private bankers give a damn about the bad service. People I want all account closed and moved over to ABSA. I am not going to be subjected to your **** service any longer.
CP
Charlton P's updateReviewer Update
25 Oct 2023, 15:27And now none of them respond What a surprise.
CP
Charlton P's update25 Oct 2023, 15:27
Reviewer Update
And now none of them respond What a surprise.