TP
THABISO P
1 reviews | Active since Jun 2015
12 Jun 2019, 12:41
FNB RESOLVING LOAN CALL CENTRE - BAD SERVICE
FNB Revolving loan call center sucks. I've spend 2hrs being transferred to different department but no getting any help. What the used of paying monthly fee & owning my money but you cannot even help the client over the phone. General Enqueries they cannot even assist you & I've spoken with more than 5 consultant but all of them they are lost of what is a revolving loan.
They've transferred me to loan department which I couldn't even hold on so that they can answer my call. I ask myself why they becoming so quick to answer if you need a loan but another service you will hold for 2 hours.
I want Revolving Loan manager to directly contact me or I will close up my FNB Cheque Account.
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FNB (First National Bank)'s replyOfficial
12 Jun 2019, 13:46Good day Thabiso,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply12 Jun 2019, 13:46
Official
Good day Thabiso,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***