FNB resolves credit card application complaint

Hello Peter<br> <br> FNB eventually delivered last week following my complaint a few weeks ago about poor service when I app**** for a credit card upgrade<br> . <br> A lady from the complaints dept. called Valencia attended to my case and I must say she did her work diligently. She was very polite, friendly and kept me posted on all developments till the end of the process. <br> <br> Despite some confusion on the required docs by the other staff, everything went well. <br> <br> I believe the bank can give us a good service at any time without having to complain first. <br> <br> Looking forward to continued improvement <br>