FNB Resolves Complaint Seamlessly

Item: FNB (First National Bank)
Rating: 4

I recently logged a complaint with FNB as I could not close my petrol-account with them, despite having asked for this to be done in May already.

Within an hour after I lodged the complaint, FNB contacted me and let me know that the complaint had been escalated and would be attended to, they also apologised for the inconvenience that I was caused.

Not only was the account removed but the interest that I was charged was also reversed within about 3 hours from when I had posted the complaint.

Thank you FNB for changing a very frustrating situation around into a positive experience.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

11 Jul 2019, 12:48

Good day Bonita Bosch,  I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Regards,

Hello Peter Complaints

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FNB (First National Bank)'s reply11 Jul 2019, 12:48

Official