fnb - reporting to banking ombudsman

we paid R60000 to a fnb customer , into his credit card . they have the money in a holding account from the 12th/13th of June 2015 . and have not released these funds into his account and they have not returned the money to us . we have requested a recall and the recall was unsuccessful. we have not option but to go to the banking ombudsman .<br> [Email Removed]<br> ***