FNB reporting accounts in arrears that is not in arrears

FNB reported that my Covid loan is in arrears, once that was cleared up they reported that my bank account was overdrawn. Secure chat assured me that none of my accounts are in arrears/overdrawn yet they still report as such. Trying to get the notifications cleared has taken me 6 Agent transfers and almost an hour of time and now BOTH Covid loan and Account overdrawn are reported on my profile yet again. This is worrisome as FNB has carte blanche on my account and have deducted moneys without my consent in the past. If this is an error, what other errors are FNB making?