FNB: replacement of old PayPal account with new one.

We have a Gold Business Account with FNB connected to an OLD and cancelled PayPal account.

Since March 8 we have been trying to connect our FNB account to the NEW PayPal account. Unfortunately, to do that the “Maintain profile” information has to be deleted by FNB before we can connect the new PayPal.

So far, we have sent 5 emails [REF:***] with explanations and print-screens to the following contact person and team on the following email addresses:

Nokuthula Vilane *** ***

Result? Nothing. After our request has been acknowledged, all our follow-up emails got ignored. FNB is costing us money, time and international business credibility.

How can you not have a simple solution on your website to delink an old PayPal profile, that has even been deleted by PayPal, from our business account?

We need to link our new PayPal account ASAP!

We see that other people and businesses have had the same issue on Hellopeter, which was resolved internally, or so it seems.

Can you please get your team to solve the problem and post the solution in response to this complaint?

Very disappointed with this shoddy service, Prof Peter Teske