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Geoffrey N

1 reviews | Active since Dec 2011

29 Jan 2026, 12:16

FNB repeatedly misreporting credit data, blocking housing, and failing customers who comply

I am posting this publicly because FNB’s handling of my account has been problematic since the very start of my payment arrangement, and internal processes have failed to resolve ongoing and serious issues.

I have an FNB credit card that has been under a formal payment arrangement since June 2024, and I have comp**** with that arrangement. Despite this, FNB is furnishing materially incorrect credit bureau data, resulting in my profile reflecting extreme over-utilisation and unrealistic monthly repayment obligations that do not match my actual agreement.

This is not an isolated error.

There have been multiple problems since day one of this arrangement, including incorrect information provided by advisors, discrepancies in how the account is handled, and now demonstrably incorrect data being supp**** to the credit bureaus. Each time concerns were raised, they were dismissed or minimised instead of properly investigated.

The impact is severe. I am currently applying to rent a new property, and this incorrect credit reporting is what landlords and credit checks are seeing. I am being assessed as financially unviable based on false information supp**** by FNB.

What is particularly shocking is how customers who are actively trying to do the right thing, by engaging with the bank and paying their debts under formal arrangements, are treated. Instead of accuracy and accountability, the experience has been box-ticking, long turnaround times, and attempts to close complaints without resolving the underlying issue.

This is not a UI issue. This is not a bureau issue. This is incorrect credit data being furnished by FNB, despite an active payment arrangement and ongoing compliance.

I have again escalated this formally, with evidence, and I am demanding urgent correction of the data supp**** to all credit bureaus, along with written confirmation once this has been done.

Incorrect credit reporting causes real and lasting harm. In my case, it is directly affecting my ability to secure housing. FNB’s continued failure to address this properly is unacceptable.

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Replies (2)
GN
Geoffrey N's update02 Feb 2026, 07:45
Reviewer Update
This response reinforces the concern rather than resolving it.

FNB repeatedly states that matters are “escalated”, yet the outcome remains the same: recycled reference numbers, procedural acknowledgements, and no substantive corrective action. This is not escalation. It is box-ticking.

I am under a formal repayment arrangement with FNB for which I continue to pay interest, fees, and associated charges. This is a paid, regulated credit service, not a favour or goodwill concession. As such, FNB has ongoing contractual and regulatory obligations in how this arrangement is administered and how related credit information is furnished.

To date, FNB’s responses appear to rely on internal procedural compliance only, without adequately addressing whether the resulting credit reporting outcomes meet the intent and standards of consumer credit regulation. Explaining that a system behaves a certain way internally does not address the external impact or discharge regulatory responsibility.

The current reporting approach produces distorted utilisation and affordability indicators when assessed by third parties, causing ongoing and foreseeable prejudice. This includes adverse housing and vetting outcomes that do not reflect my actual repayment conduct or agreement with the bank.
I have now received explanations of why FNB’s internal process operates as it does, but no clarity on how FNB intends to correct or mitigate the misleading external outcomes created by that process. Internal procedure cannot be used as a shield where the result is demonstrable consumer harm.

Until FNB confirms concrete corrective steps to address the inaccurate and prejudicial impact of its credit reporting, rather than procedural justifications, this matter remains unresolved.
GN
Geoffrey N's update16 Feb 2026, 17:16
Reviewer Update
After FNB formally closed my complaint stating there was “no wrongdoing”, I have now had yet another rental application declined.

The rejection is directly linked to how FNB is reporting my credit card repayment arrangement to credit bureaus. The TPN credit assessment clearly reflects a distorted risk and affordability profile, despite the fact that I am maintaining payments under the agreed arrangement.

This is no longer an internal “policy” discussion. It is causing real and ongoing prejudice, including denial of housing.

At no point was I advised that entering into a repayment arrangement would structure my credit profile in a way that would block rental applications, refinancing, or financial mobility. Nothing in the agreement discloses these consequences. I approached FNB proactively due to financial strain and in good faith, seeking sustainable solutions and continuing to meet my obligations.

Instead of being assisted toward stability, I am now being systemically prejudiced by a reporting structure that appears designed purely around internal risk controls, with no regard for its external impact on customers who are actively trying to meet their commitments.

FNB is being paid for a regulated financial service under a contractual agreement. This is not a favour being extended to me. Their continued failure to address the external consequences of their reporting structure, despite repeated engagement and now multiple rental rejections, is unacceptable.

As a result, this matter has now been formally escalated to the National Credit Regulator for review of FNB’s reporting practices, disclosure standards, and the consumer prejudice being caused.

I remain willing to resolve this constructively, but the current situation is not sustainable and continues to cause measurable harm.