FNB REPEATED POOR SERVICE - SEA POINT

Another frustrating experience in store at FNB Sea Point whereby another day goes by and yet another instore enquiry credit application was not successful not because of my application being declined but simply because there are not enough counter attendents to assist me in the time I have allocated to the process. In my experience 1 hour should be suffient to complete this task.

I waited 1. There was 1 person in front of me. I walked away after 1 hour of waiting and no one in FNB Sea Point attended to me. This is my 3rd attempt in 3 weeks to apply for this credit facility. I will not and cannot afford any more of my time to this process and company, which clearly is inefficient in so many ways of lack of client face to face service.

I will be removing all of our family personal accounts. It is clear to me that I am not valued.