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Rita R
1 reviews | Active since Oct 2015
16 Jul 2019, 07:27
FNB removed my card from my account while abroad
While in China they removed my card from my account. Even with prior communication this would have been unacceptable. I have no access to my account or money. This caused me to not be able to pay anyone or settle my debts in SA. I have notified them in person of my travel and I have tried to reach them numerous times with no response. Horribly irresponsible, inconsiderate lack of service delivery having severe consequences for me as a customer.
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Replies (2)
FNB (First National Bank)'s replyOfficial
16 Jul 2019, 09:48Good day Rita,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply16 Jul 2019, 09:48
Official
Good day Rita,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
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Rita R's updateReviewer Update
16 Jul 2019, 13:51There have already been at least two complaints logged and yet no resolve. Promises made of a 24 or 48 hour response and yet over a month has passed and no contact has been made. It has gone far beyond a mere inconvenience.
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Rita R's update16 Jul 2019, 13:51
Reviewer Update
There have already been at least two complaints logged and yet no resolve. Promises made of a 24 or 48 hour response and yet over a month has passed and no contact has been made. It has gone far beyond a mere inconvenience.