1 reviews | Active since Jul 2011
FNB REMOVE ONLINE BANKING FUNCTIONS AT YEAR END
Gets to the 28th February 2016, and FNB removed certain online functions as they are doing upgrades. (or should I say downgrades) It is Financial Year end as well as a month end, but low and behold FNB remove functions that bring the average small business man's working day to an abrupt end. I tell you why - My accountant has loaded my VAT for me to pay, and guess what ..... it has disappeared off the system. Guess what time it is... 8pm on sunday night and they have all knocked off. I leave on a 6.05am flight out the country so how do I get to release my VAT, complete my payroll, and pay my suppliers. THANK YOU FNB IT .... you guys appear to have no idea how much overtime self employed people put into running their businesses. Turning off crucial functions at one of the most important dates on the financial calendar.... oh but I forgot you guys get salaries.... is it tough luck to your clients who will have 10% penalties imposed on their late VAT payments, discounts lost by suppliers late payments? I cannot believe any sensible business individual would start changes to a system the night before a year end. Bet there is some fine print that protects FNB for this stupidity..
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 877961.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 877961.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
