FNB remains the most insecure bank - especially the credit card

This is my 3rd post on Hello Peter and I made a post on FB - I have received one reply on the FB reference no - still no contact except an SMS from Hello Peter responses with reference numbers (so 24 - 48hrs is just a placatory sms with a reference number - not a human that can resolve the issue) The email reply (more than a week later) is not acceptable: Good Day Ms. Nel,

Thank you for taking the time to communicate with us regarding your complaint.

Please note that we can?t disable contactless.

We can enforce the PIN to be prompted. Please allow 24 hours for the change to be affected the client must do at least 3 online transactions so that the Chip can be updated accordingly.

(First transaction must be dipped (insert) at a POS device thereafter more POS transactions or ATM Withdrawal). On the credit card a PIN will be required from R500.00 and more, there is no ability to enforce the PIN to be entered for the smaller amounts yet.

Please accept our sincere apology for any inconvenience this has caused.

Yours Sincerely, Semakaleng Ramela

Hello Semakaleng,

I am afraid your answer is not satisfactory and I do not understand why I can adjust my atm and spending limits per day, but not my "tapping" options and I certainly do not understand why I must do 3 transactions to have it so!!!??? And then I do not understand why it cannot be app**** to my credit card either???

Other banks at least give you the option to completely disable the function if they cannot make the limit R0.

E Nel