FNB relief fund works sometimes

I took out the Covid relief fund initially in May and it was only for 3 months. That process was easy and had no problems. The FNB debit orders came off the relief fund as promised and not my cheque account. They gave the option for an extension which I had to take because of a reduced salary. It has been an absolute nightmare. The fund didn't pay all the debit orders. From the 1st of September when the debit order went off to the time I officially complained on the 15th and then it was reversed about a week later on the 22nd Sept was how long the system refunded me. It's supposed not even take money from my cheque account. Same this time around, it didn't pay 5 FNB debit orders (accounts). Contacted them immediately to avoid delay. I get told I must wait for another debit order pending, so contact them the next day and then also, it will take up to 7 business days for my account to be sorted. I appreciate the relief fund offered but I don't have money to cover everything now I must wait 7 business days before I can get the money back? It's just poor service, honestly.