1 reviews | Active since Apr 2018
FNB releasing money to the other party without proper investigation.
On the 29 December 2017, my niece was ****** my FNB card and pin at the ATM. R20 000-00 was swapped in less then 2 minutes.
Matter was reported to the bank however the bank released the money on basis that i gave my card and pin to my niece who was ******.
The never looked at the the facts: 1. Duration of the purchase. 2. Amount in a liquor store. 3. Matter being investigated by South African Police. 4. Facts from the other party. 5. Their Client whom they were supposed to act at the best of his interest.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***