FNB Rejects Magtape Debit Orders without reason!!!

In December 2023, Telkom debited my husband's FNB account (as it always does), it bounced (not because there wasn't funds- but FNB rejected it). They didn't think to inform my husband of this at all. We got double debited in January plus fees because of this error that was clearly on FNB's side. In January, My husband went to FNB branch to find out WHAT happened, the manager of the branch couldn't even tell him what happened - instead the manager just blabbed off about insignificant things but never once told my husband WHAT happened. We went to Telkom to find out what happened as we thought it was a Telkom issue, until they said but its not on their side. We then contacted FNB, and since then, we have heard NOTHING from FNB. We have been with FNB for years!! they costed us unnecessary money in January as well as fees that WE had to pay for their mistake!! Yet, they have not even tried to resolve this matter. I think after 10 years with FNB, its time to open an account and move somewhere else. Clearly our business means that little to you. At the same time, ill be moving my account too. FNB are purely dishonest with NO customer service!