FNB - regressed from best bank to most pathetic service

<p>Two weeks and NO feedback still!! And its the same story with every single complaint I have with them the last several times! They blocked my business account card because I changed the pin and according to their flimsy sms instructions I went to a store to swipe the card 4 times to "sync" the new pin. After the 3rd attempt they blocked my card and instruct me that they can only help if i go into a branch to reset this card pin. I refuse to accept that as they did not give proper instructions as to how to sync the card via point of sale device and expect me to now waste my time and money to go and stand in a que. The bank that brags about their online"ish" help! Besides I dont have transport currently. I expect this to be resolved telephonically or online. As it was not MY mistake!!!! How can it be so complicated to reset a blocked pin!? When ********* recently for probably ten times or more got access to mine account and pay their toll fees via my savings account and FNB could do nothing to stop them time and again leaving me with the schlep of having to report it time and time again to get my money back. How can it be that ********* dont have to go into a bank to use my account with a supossedly hard blocked card by I have to?? I cannot do online business with my card now and I dont have transport leaving me to transfer money to my credit card to be able to do just the simplest of business deals and also to top it all probably pay the fees for using the credit card as well. If this is not resolved telephonically or online I WILL close down this account most assuredly. I am sick and tired of licking FNB to help me when I complain. The best of all???? The automated reply to my complaint every single time say the query will be dealt with within 24 - 48 hours!!!! What a lie! Please dont waste my time to let someone phone me if they cannot help me but only phoning to confirm that they indeed cannot help me like with all the previous complaints. Which is alsonthe newest fashion. I want to know how this will be solved without me wasting MY time. I hate how FNB makes me to complain on this site every single time these days. And every time its the business account dept that is dragging their feet. They literally phoned me to offer me this account and its the worst decision I have ever made!</p>