FNB REFUSING TO SUPPLY ME WITH A PAID UP LETTER

I AM VERY DISGUSTED ON HOW FNB HAS BEEN TREATING ME, I CLOSED AND ACCOUNT LAST WEEK FRIDAY, BUT THE ACCOUNT IS STILL ACTIVE ON MY PROFILE. THIS WHOLE WEEK I HAVE TRYING TO CALL THAT DEPARTMENT BUT IT HAS BEEN AN UPHILL BATTLE TRYING TO GET THROUGH. YESTERDAY I GOT THROUGH AND SPOKE TO A LADY WHO WAS JUST NOT WILLING TO HELP ME, AND SHE KEPT ON SAYING IT WILL TAKE 45DAYS BEFORE I CAN GET A PAID UP LETTER. BUT I THAN EXPLAINED TO HER THAT WHEN I TOOK OUT THIS PRODUCT I WAS NEVER ADVISED OF THIS LONG WAITING PERIOD TO GET A PAID UP LETTER. I THAN REQUESTED TO SPEAK TO HER SUPERVISOR BY THE NAME OF MRS COPPER, AT FIRST SHE REFUSED TO PUT ME THROUGH TO HER SUPERVISOR. SHE EVENTUALLY AGREED BUT I HELD ON FOR 10 MINUTES THAN SHE CAME BACK AND TOLD ME THAT MRS COOPER HAS LEFT THE BUILDING, AFTER WAITING SO LONG TO SPEAK TO HER. SHE THAN PROMISED THAT SHE WILL ESCALATE THE MATTER AND THAT SHE WILL SEND MRS COPPER AN EMAIL TO CALL, I AM STILL WAITING FOR THE CALL,WHY IS FNB REFUSING TO SUPPLY WITH PAID UP LETTER WHEN THE DEBT NO LONGER EXIST. WHY SHOULD I WAIT 45 DAYS FOR THIS LETTER. HOW LONG DOES IT TAKE FOR FNB TO UPDATE THEIR SYSTEMS. THIS MEANS THE LONGER I WAIT THE LONGER I HAVE TO WAIT FOR MY CREDIT PROFILE TO BE UPDATED BY FNB. THIS IS **** SERVICE ON AN EPIC SCALE. WHY IS FNB TREATING PEOPLE LIKE THIS, THEY ARE VERY GOOD AT OFFERING YOU THINGS AND OFFERING YOU DEBT BUT IF YOU SETTLE YOUR DEBT THEY DRAG THEIR FEET IN UPDATING A PERSONS PROFILE. THIS IS THE FIRST TIME I HEAR OF A COMPANY THAT TAKES 45 DAYS BEFORE THEY CAN SUPPLY WITH PAID UP LETTER. THIS IS REALLY APPALLING ON THE PART OF FNB. I REALLY HATE BEEN TAKEN FOR RIDE BY PEOPLE LIKE THIS.