1 reviews | Active since Sept 2020
FNB REFUSING TO REVERSE UNAUTHORISED DEBIT ORDER!!!!!!!!!!!!!!!
Hi, I have disputed a debit order which has still not been reversed. It's less than R200, it went off on the 23rd July.I DID NOT authorise this. I DON'T have any mandate debit orders to approve on my App. I have called the,***IIKE Tholo one of your consultants told me and they didn't help me at all! I was referred BACK to the FNB App which also doesn't help. Today another consultant was so damn lazy she told me about the debit order that TRIED to go off again in August and that it went unpaid, I KNOW! The debit order that i want reversed is the one that went off in July - R128. It's September and STILL this hasn't been reversed, instead I get consultants like Asanda that sends me a tutorial on how to check my transactions on my account. REALY????? I want this debit order reversed, I was even told that FNB doesnt reverse any debit orders anymore even if it wasn't authorised because clients reversed a lot of their debit orders during the lockdown, that has nothing to do with me!!! instead of helping me, this is the garbage your FNB consultants talk!
I have still not received ANY assistance regarding the reversal of the debit order.
I got a call from a guy that told me he is going to deal with the consultant that gave me **** service and thats it! he then put me through to someone else, but still I wasn't helped. I called thrice this morning with my reference number ***, if I am not being put n hold for 38 mins then I get told that the debit order dispute option is unavailable and they can't assist me on the phone and I HAVE to do it via the FNB App, which I already did, like I previously mentioned. What is so difficult here????? Why is the service so bad???
I have still not received ANY assistance regarding the reversal of the debit order.
I got a call from a guy that told me he is going to deal with the consultant that gave me **** service and thats it! he then put me through to someone else, but still I wasn't helped. I called thrice this morning with my reference number ***, if I am not being put n hold for 38 mins then I get told that the debit order dispute option is unavailable and they can't assist me on the phone and I HAVE to do it via the FNB App, which I already did, like I previously mentioned. What is so difficult here????? Why is the service so bad???