FNB Refusing To Release My E-wallet

transferred money to my brother via eWallet; however, he has been unable to access the funds because he was informed that his cellphone number is linked to another FNB account that does not belong to him. I subsequently requested a refund and submitted all the required documentation to confirm ownership of the cellphone number.

Initially, I was advised that the eWallet transaction would be reversed without any fee. I was later informed that a fee of R325.50 would apply, and I have now been told that the funds will not be reversed at all. Although the bank has confirmed that the money has not yet been withdrawn, they are refusing to refund the amount.

My money is just sitting idle at FNB, I want my money back - PAY BACK THE MONEY!