FNB Refusing to Refund *****ulently ****** Funds

FNB Refusing to Refund *****ulently ****** Funds

I am extremely disappointed with FNB’s handling of a ***** case on my account.

Funds were *****ulently withdrawn from my account on 30/11/2025. I reported the incident immediately and comp**** with all FNB requirements. Despite this, FNB has refused to reimburse my funds, even though the transactions were unauthorized and I was not negligent.

As a customer, I expect my bank to protect my funds and to take responsibility when its security systems fail. Instead, I have been left out of pocket with no meaningful explanation.

I am escalating this matter publicly as well as to the Banking Ombud and expect FNB to urgently reconsider its position and resolve this matter fairly.