FNB Refusing to Refund ****** Funds

So #FNB refuses to refund money that was ****** from my account. After waiting 14 work days, having to constantly follow up, holding on for an HOUR to speak to someone, I was informed that they will not refund the money into my account. Their excuse, apparently I authorized an online payment of some sort to go through, not only once, but FOUR times. Who in their right mind would do that?! When I noticed on 25 January ’24, that my bank account was compromised, I immediately went to the bank and requested of them to block the payments (as they were still in pending status). I was told that it can’t be blocked, and that the ***** investigation must first be completed. NO, I did NOT approve any transaction or provide anyone with an OTP number. I NEVER received any SMS notification to provide anyone with an OTP. The consultant told me that I approved this on 28 December ‘23. The funds only went off of my account last week. As a result of this, I maxed out my credit card to ensure that my policies, insurances and car installment is paid. And #FNB just refuses to have the money refunded. I have been a customer of #FNB for over 20 years, and this is the poor service I get.